Frequently Asked Questions
Do you offer therapy to areas outside Ontario?
Yes we do. If you would like to discuss therapy or coaching options and you live outside Ontario then please feel free to contact us.
How long does therapy typically last?
It varies depending on personal needs and ability to commit to therapy. The MiCBT program generally requires about 8 to 12 sessions, but it may finish after 6 sessions or may also be extended as long as necessary, depending on the problem we intend to address or the skills we wish to develop. Sessions are best held weekly or fortnightly for optimum progress. Sessions are typically 1 hour however it is possible to book sessions for 1 hr 20 mins which is what is recommended for relationship therapy.
Is therapy covered under insurance or benefit providers?
Possibly, but please check with your insurance company first!
Most benefit providers will cover services provided by a Registered Social Worker and/or Registered Psychotherapist as well as Registered Psychotherapist (Qualifying). A rare few will only cover psychotherapy done by a psychologist or under the supervision of a psychologist.
There may be the option for some of our therapists to provide psychological services under supervision of a psychologist although this varies case by case.
It can be confusing so we encourage you to call and double check.
How is my private health information stored?
We are regulated by several guidelines from our professional associations and colleges around the protection of your personal health information. In Ontario we are guided by the Personal Health Information Protection Act, 2004, (PHIPPA). An Ontario Act to establish consistent rules governing the collection, use and disclosure of personal health information.
We use a secure client management software company who has the following security features…
- Secure client portal with password protection
- Multiple layers of encryption
- Passwords are encrypted
- Servers are housed in a secure facility protected by proximity readers, biometric scanners and security guards 24 hours a day, 7 days a week, 365 days a year
- Scaning ports, testing for SQL injection, and protection against cross-site scripting
- Bank-level security
- VeriSign security seal
How is payment handled?
Credit card details can be kept on our secure, encrypted client portal and will be billed after each appointment.
E-transfers are also accepted on the day of your appointment.
A credit card on file is required to confirm your appointment.